Dynamic Works - Syntellicore is Integrated with Zendesk chat and Support

Syntellicore seamlessly integrates with Zendesk Chat and Zendesk Support, consolidating all interactions with potential and existing customers into each customer’s record. This integration ensures that brokerage firms have a complete history of client communications across various channels, including phone, chat, email, and ticketing.

Key Benefits:

• Unified Customer Records: All interactions via Zendesk Chat and Zendesk Support are automatically recorded in the customer’s profile within Syntellicore, providing a comprehensive view of communication history.
• Enhanced Analysis: Brokerage firms can easily review and analyze all client communications from Zendesk Chat and Support modules, gaining valuable insights to improve customer service.
• Improved Collaboration: Team members can access a unified communication history, ensuring everyone is on the same page and can provide consistent and informed support.
• Efficient Service Management: By centralizing customer interactions, Syntellicore enables more efficient management of support tickets and live chat sessions, enhancing overall service quality.

By integrating with Zendesk, Syntellicore helps brokerage firms streamline their customer service operations, ensuring every interaction is documented and easily accessible. This leads to better customer relationships and more efficient service management.