Main Features
Behind AudioSense™ Technology
AudioSense™ uses advanced AI technology to analyze voice interactions in multiple languages. It scores agent performance, detects sentiment, tags key topics, and highlights potential compliance issues — all in near real-time. With fully searchable transcripts and query-based analytics, it delivers actionable insights instantly and at scale.
How businesses can use AudioSense™
Built for sales, support, compliance, and operations teams, AudioSense™ automates call evaluations, detects early churn indicators, ensures adherence to regulations, and extracts valuable customer insights. It is the ideal solution for businesses looking to enhance customer satisfaction, maximize operational effectiveness, and maintain full compliance with industry regulations.
Built to fit your workflow
AudioSense™ is integrated natively with the Syntellicore CRM platform and supports custom deployments via open APIs. Whether running discreetly in the background or through a comprehensive dashboard, it provides flexible voice analytics and real-time call monitoring tailored to suit your business environment.
