Dynamic Works - Customer Support Officers - On Site

Dynamic Works launched in 2003 and has quickly grown into an award-winning, internationally recognized Unified Online Business Solutions Provider, creating a host of websites and web applications for the Financial Services Industry, the Republic of Cyprus Government, and for a host of other verticals for startups and highly influential international brands.

🏢 Dynamic Works is headquartered in Nicosia, Cyprus, and we also have offices in Limassol, Cyprus.

What it is like to work for Dynamic Works? 🚀

Simply put, working for Dynamic Works will be one of the most enjoyable experiences you are likely to have! Our team is what drives us, moves us, shapes us. Our team is what makes Dynamic Works what it is!

When it comes to adding to our team of highly skilled individuals, we pick talented individuals who are proud to think disruptively and who never settle for second best. Dynamic Works is action-packed with ‘out of the box’ thinkers, and our 50+ team members are truly valued, respected, and loved.

You want to be a part of something like this, right?

If you are ready to bring your expertise to our team and contribute real value by thinking outside the box and implementing cutting-edge trends and innovations, we want to hear from you!

We are currently looking to recruit a motivated and skilled Customer Support Officer professional who is eager to make a real impact. If you are ready to be a key part of our team at our Nicosia office, we would love to meet you and discuss how you can contribute to our success!

The Role:

• Monitoring and responding to client support tickets on Jira Service Desk.
• Overseeing and following up on emergency and support chats on Skype/Teams, ensuring clients receive timely updates and resolutions.
• Monitoring and responding to client emails, converting emails into Jira Service Desk tickets, and creating new tickets as needed to ensure timely issue resolution.
• Creating Jira users, assigning credentials, and managing projects to ensure smooth client onboarding and issue tracking.
• Monitoring system alerts and alerting the team, creating tickets if needed to address client-impacting issues.
• Tracking employee absences to prevent ticket delays, adjusting assignments together with Project Management Teams, and rescheduling client calls to avoid conflicts and ensure client support continuity.
• Arranging client calls and recording them for documentation. Uploading call recordings to keep clients updated on resolutions.
• Scheduling internal calls to ensure client calls take priority, tracking availability, and coordinating with the team to meet client needs.
• Creating detailed quotations in coordination with Project Management, ensuring client expectations are met in a clear and professional manner
• Answering the main company phone line, forwarding calls to appropriate team members, and taking messages to ensure client inquiries are addressed promptly

What we are looking for:

• Great command of the English language (Verbally and written), Greek also preferred.
• Basic computer proficiency.
• Strong verbal and written communication abilities to interact with clients and internal teams effectively.
• Maintain a professional demeanor when interacting with clients and team members, ensuring a positive experience.
• Willingness to learn new tools, and processes as the company evolves.
• Comfortable working with cross-functional teams and collaborating to resolve customer issues.
• Prior experience in a customer support or service role will be considered an advantage.
• Experience working with Jira Service Desk or similar ticketing systems will be considered an advantage.

Why you will love working with us:

💰 Competitive salary package: We offer a salary that truly appreciates your expertise and hard work.
🤗 A collaborative team: Join a tech team that thrives on creativity, innovation, and teamwork — we believe in making magic together.

🎉 Work hard, play hard:

🏢 Our premises: Work in a modern, vibrant space that sparks creativity and collaboration.

☕ Coffee, snacks, & more: Grab a caffeine boost, indulge in tasty snacks.

🍕 Team outings & Celebrations: From company events to spontaneous celebrations, we keep the fun rolling!

📚 Growth & Learning:

📈 Structured growth opportunities: Our annual performance appraisals help map out ongoing support to help you climb higher.

🎓 Learning and Development: Access to internal and external courses, certifications, and industry events to stay ahead of the curve and be the best at what you do.

🌴 Work-life balance:

🎉 Early finish on Fridays: We wrap up at 15:00 every Friday, so you can kickstart your weekend!

🌞 21 Days of annual leave: Take time to recharge with 21 days of paid time off, allowing you to enjoy life outside of work, with the option to roll over unused days to the next year as permitted by Cyprus regulation.

🤧 Paid Sick Leave: We have got you covered with paid sick leave to ensure you can take the time you need to recover without worrying about your paycheck. Your health comes first!

💼 Health & Wellness:

🏋️‍♀️ Wellness Perks: Stay active and prioritize your well-being with access to a variety of fitness memberships to keep both your body and mind in top condition.

💼 Provident fund: A plan to help you secure your financial future.

👩‍⚕️ Private medical insurance: We have got you covered when it comes to your health and well-being.

📊 Performance-Based Rewards:

🎈Discretionary rewards that reflect your value: Bonuses or incentives, at the discretion of the employer, awarded based on individual performance and the company’s overall success.

Ready to join our Team? 

All applications are treated confidentially, and by filling in the online application form, you confirm that you have read, understood, and accepted the Privacy Policy. We are fully GDPR compliant here at Dynamic Works and take the storing of one’s personal data very seriously.